Delivery & Shipping
Big and Bulky Items Shipping Update:
Although we’ve got stock of product in the shed ready to ship, us and the rest of the country are experiencing delivery delays for big and bulky items. Your gear will be on its way to you as soon as possible – and we will keep you up to date with your order throughout the whole process.
Where is delivery available?
Delivery is available to any valid address across Australia (where a product is ordered through www.4wd247.com and the nominated address is located in Australia).
If you select the delivery option when you place an order, you will be charged a flat rate delivery fee. However, if the cost to deliver the product to you significantly exceeds the delivery fee (for instance because you are located in a remote area or have placed a special order for large or heavy products), we may contact you to discuss alternative arrangements. This may include cancelling or modifying your order.
Do you ship overseas?
Unfortunately at this time we do not offer international shipping... but stay tuned.
How long does it take to ship my order?
We typically dispatch orders within 48 hours.
How will my order be delivered?
When you place an order, you may provide us with authority to leave the product at your nominated address.
If you do not provide us with authority to leave the product at your nominated address and no one is available to accept delivery, or we are unable to find a safe place to leave the product, we may contact you to arrange an alternative delivery method. This may include re-delivery or collection from your local post office or courier depot.
You acknowledge and agree that any person at your nominated address who accepts delivery is authorised to do so. We (or our courier) may require the person accepting delivery to provide proof of identity and proof of age.
We are not responsible for any loss or damage to a product after delivery has been made or for loss or damage caused by late delivery.
How long will my delivery take?
It may take 3-5 business days for your order to be delivered to your nominated address. The delivery of your order may be delayed if an incorrect or incomplete address is provided, personal or payment details require verification for fraud prevention purposes, a product is not stocked near to your nominated address or there are other factors outside of our control.
The estimated delivery date is provided to you as a guide only. Unfortunately, circumstances may change beyond our control which may lead to a delay in your order being delivered on time. 4WD 24/7 will not accept liability for any delay in procuring the ordered goods that is beyond reasonable control (ie. unavailable stock).
How do I track my order?
After your order has been dispatched, we will email you a tracking link so you can see where your order is and the expected delivery date. We’ll also send you some handy notifications each time your parcel receives a new event scan in its journey to you.
If your order is taking longer to get to you than the delivery estimate, or if you think it’s been lost or stolen, please contact us.
What do I do if my order has been lost or stolen?
If your order is taking longer to get to you than the delivery estimate, or if you think it’s been lost or stolen, please contact us.
What do I do if my arrived damaged?
If any products are delivered damaged, faulty or incorrect, please contact us.
How do I arrange to return a product?
You can find all the information regarding how to return a product via our Returns page.
Is there a way I can collect my order instead of having it delivered?
We do not offer a pickup option. Instead, we use the best courier delivery services to ensure that you receive your order as quickly as possible.
Has COVID affected delivery turnaround?
We are working closely with our delivery partners to ensure your order arrives as quickly as possible. You may experience some delivery delays when couriers experience congestion during COVID lockdowns, or high-volume periods.
Who can I speak to about my order?
Our Customer Service Team are on hand during our standard business hours to assist you - Contact Us here.